California, Oregon, & Washington

How We Work

Not every business needs the same level of IT involvement. Here's how we figure out what makes sense for yours.

California: 408-533-8890 | Oregon: 503-766-5985 | Washington: 206-312-6540

We built three engagement models because businesses aren't all in the same situation. Some don't have IT staff and need someone to run everything. Others have a capable person or small team who just needs backup and deeper expertise. And some aren't looking for day-to-day support at all — they need sharp thinking on a specific problem or project.

We'll tell you honestly which one fits. If you come in thinking you need full managed services and a co-managed approach would actually serve you better, we'll say so. The goal is a setup that works for your business, not a contract that looks good on paper.

The Hero

Fully Managed, End-to-End IT

For businesses without a dedicated IT team, or those that have outgrown a break-fix setup. We become your IT department, handling everything from day-to-day support to long-term infrastructure planning, cybersecurity, and strategic technology decisions.

You focus on running the business. We make sure technology isn't what's slowing you down.

A Good Fit if You Are

10 to 200 employees | No internal IT staff | Outgrowing break-fix | Compliance requirements

Heroic_Tech_The_Hero_Illustration-1

What's Included?

The Sidekick

Co-Managed Support for Your Internal Team

Your internal IT person or team is doing a good job. They just can't do everything on their own, and they shouldn't have to. We work alongside them, filling in the gaps, handling escalations, extending coverage, and bringing in expertise they don't have in-house.

This isn't a takeover. It's backup. Your team stays in control, and we make them better at their jobs.

A Good Fit if You Are

Internal IT person or team | Stretched thin | Need securiy expertise | Want coverage gaps filled

Heroic_Tech_The_Sidekick_Illustration-1

 

What's Included?

The Guide

Strategic Consulting and Project-Based Solutions

You're not looking for ongoing support. You have a specific challenge on the table: a migration that needs to go right, a compliance requirement you're behind on, a security audit, or a technology decision that deserves real expertise before you commit.

We come in, do the work, and leave you in a better position than we found you. No long-term contract required.

A Good Fit if You Are

Capable internal team | Specific project or problem | Compliance deadline | Need outside perspective

Heroic_Tech_The_Guide_Illustration

 

What's Included?

Heroic2_600x130 Heroic2_600x130 Heroic2_600x130 Heroic2_600x130 Heroic2_600x130 Heroic2_600x130

Not sure where to start?

 Tell Us What's Not Working. We'll Figure Out the Rest.

The right fit depends on where your business is right now — your team size, your risk tolerance, what's currently keeping IT from running the way it should. A free 30-minute assessment gives you a clear picture of where you stand and what would actually move the needle. 

FAQs

What People Usually Ask

Ready to Find Your Fit?

Tell us a little about your business and we'll figure out together which model makes sense. No sales pitch, no pressure.