California, Oregon, & Washington
How We Work
Not every business needs the same level of IT involvement. Here's how we figure out what makes sense for yours.
California: 408-533-8890 | Oregon: 503-766-5985 | Washington: 206-312-6540
We built three engagement models because businesses aren't all in the same situation. Some don't have IT staff and need someone to run everything. Others have a capable person or small team who just needs backup and deeper expertise. And some aren't looking for day-to-day support at all — they need sharp thinking on a specific problem or project.
We'll tell you honestly which one fits. If you come in thinking you need full managed services and a co-managed approach would actually serve you better, we'll say so. The goal is a setup that works for your business, not a contract that looks good on paper.
The Hero
Fully Managed, End-to-End IT
For businesses without a dedicated IT team, or those that have outgrown a break-fix setup. We become your IT department, handling everything from day-to-day support to long-term infrastructure planning, cybersecurity, and strategic technology decisions.
You focus on running the business. We make sure technology isn't what's slowing you down.
A Good Fit if You Are
10 to 200 employees | No internal IT staff | Outgrowing break-fix | Compliance requirements

What's Included?
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24/7 Monitoring and Response
We're watching your environment around the clock, not just during business hours.
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Help Desk and Onsite Support
Fast resolution for your team, whether the issue is a laptop or a server.
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Security and Patching
Proactive maintenance, endpoint protection, and vulnerability management.
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Strategic IT Planning
Quarterly reviews, roadmaps, and budget guidance so you're never caught off guard.
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A Team That Knows Your Environment
No starting from scratch every time you call. We know your systems, your people, and your priorities.
The Sidekick
Co-Managed Support for Your Internal Team
Your internal IT person or team is doing a good job. They just can't do everything on their own, and they shouldn't have to. We work alongside them, filling in the gaps, handling escalations, extending coverage, and bringing in expertise they don't have in-house.
This isn't a takeover. It's backup. Your team stays in control, and we make them better at their jobs.
A Good Fit if You Are
Internal IT person or team | Stretched thin | Need securiy expertise | Want coverage gaps filled

What's Included?
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Tier 2 and Tier 3 Escalation
Your internal team handles the day-to-day. We step in when things get complicated.
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Extended Coverage
After-hours and weekend coverage so your team can actually unplug.
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Security Oversight
Shared cybersecurity tooling, monitoring, and threat response alongside your team.
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Documentation and Standards
We keep your environment documented so nothing lives only in one person's head.
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Strategic Backup
Access to the full breadth of our team's expertise when your team needs deeper support.
The Guide
Strategic Consulting and Project-Based Solutions
You're not looking for ongoing support. You have a specific challenge on the table: a migration that needs to go right, a compliance requirement you're behind on, a security audit, or a technology decision that deserves real expertise before you commit.
We come in, do the work, and leave you in a better position than we found you. No long-term contract required.
A Good Fit if You Are
Capable internal team | Specific project or problem | Compliance deadline | Need outside perspective

What's Included?
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Infrastructure Projects and Migrations
Cloud migrations, network redesigns, office moves, and system upgrades done the right way.
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Cybersecurity Audits and Assessments
A clear picture of where your vulnerabilities are and what to prioritize fixing first.
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Compliance Readiness
HIPAA, CMMC, SOC 2, and cyber insurance requirements assessed and addressed.
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CTO-Level Advisory
Technology strategy and vendor decisions made with someone who's done this before.
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Documentation Deliverables
You keep everything we produce. When the engagement ends, you're not left guessing.
Not sure where to start?
Tell Us What's Not Working. We'll Figure Out the Rest.
The right fit depends on where your business is right now — your team size, your risk tolerance, what's currently keeping IT from running the way it should. A free 30-minute assessment gives you a clear picture of where you stand and what would actually move the needle.
FAQs
What People Usually Ask
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How do I know which model is right for my business?
The right fit depends on your team size, current IT setup, risk tolerance, and goals. We've had plenty of conversations with business owners who came in thinking they needed one thing and left with something different. Start with a free assessment and we'll tell you honestly what we think makes sense.
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Can we change models if our needs change?
Yes. As your business grows or your IT situation shifts, the right engagement can change with it. If you hire your first IT person and a fully managed approach no longer makes sense, we'll tell you and adjust accordingly. We'd rather have a relationship that works long-term than lock you into something that doesn't fit.
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Does Heroic work with businesses that already have an IT person on staff?
Yes, that's what The Sidekick model is for. Your internal person stays in their role. We fill the gaps they can't fill on their own: extended coverage, escalation support, cybersecurity expertise, and access to our full team when they need it. It works well for growing companies where one person can't do everything anymore.
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What's a Clean Break?
It's our onboarding process for new managed services clients. Before we flip the switch, we do a full review of your environment, document everything, close obvious security gaps, and make sure we have a clear picture of what we're taking responsibility for. It keeps your first month from being chaotic and sets up a better relationship from day one.
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Do you offer project-based work without a long-term commitment?Yes. The Guide model is built specifically for that. Whether it's a cloud migration, a security audit, a compliance project, or a one-time technology assessment, we can take it on as a standalone engagement. No ongoing contract needed.
Ready to Find Your Fit?
Tell us a little about your business and we'll figure out together which model makes sense. No sales pitch, no pressure.