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California, Oregon, & Washington
Managed IT Services for Technology Companies
You build technology for a living. That doesn't mean managing your own internal infrastructure is the best use of your team's time, or your company's risk tolerance. We handle the internal IT layer so your engineering team can stay focused on the product.
California: 408-533-8890 | Oregon: 503-766-5985 |
Washington: 206-312-6540
Top 3
Most targeted industry for cyberattacks, consistently
IBM X-Force Threat Intelligence Index 2024
$5.1M
Average cost of a data breach in technology companies
IBM Cost of a Data Breach 2024
45%
Breaches now involve cloud or SaaS environments
IBM Cost of a Data Breach 2024
68%
Tech organizations have unvetted AI tools accessing company data
Salesforce State IT Report 2024
We Work With
Software Companies | SaaS Businesses | IT Services Firms | Growth-Stage Tech | Pre-IPO Organizations
The Challenge
Your Engineering Team Shouldn't Be Running IT
The most common scenario we see with tech companies isn't a breach or a crisis. It's a 20-person engineering team that grows to 60 in 18 months. Identity management gets patched together from onboarding scripts. Cloud spend becomes impossible to audit. Nobody owns it because everyone assumed someone else did.
Then a security audit surfaces the gaps, or a SOC 2 Type II engagement reveals how much documentation work remains, or an enterprise customer requires a vendor security review before signing. The engineering team that was focused on shipping product suddenly has a non-trivial IT project on their hands.
What this looks like when we come in:
× Access management that grew organically: departed employees with lingering permissions, shared credentials, and admin access that was never properly scoped
× Cloud sprawl: multiple accounts, inconsistent configurations, and spend that is genuinely difficult to audit
× No formal incident response plan, because the engineering team has always been the facto first responder
× Security documentation that doesn't match the actual environment, which surfaces during SOC 2 audits or enterprise customer reviews
× AI tools in active use internally with no governance framework around data handling or acceptable use
Engagement Options
Three Ways to Work With Heroic
Built for tech companies at different stages: whether you have internal IT staff, a DevOps team, or no IT function at all.
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Fully Managed - The Hero
We own your IT environment completely: helpdesk, endpoint management, cloud infrastructure, identity governance, and security. One flat monthly fee. Best for teams that want IT handled so engineering can stay heads-down on product.
Endpoints | Identity | Cloud Infra | Security
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Co-Managed - Sidekick
Your DevOps or internal IT staff handles product infrastructure; we bring security expertise, compliance documentation, SOC 2 support, and the strategic layer they don't have bandwidth for. Works alongside your team without displacing it.
SOC 2 Readiness | Security Layer | Compliance Docs
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Strategic Consulting - Guide
Project and retainer engagements: security architecture reviews, SOC 2 readiness assessments, AI governance frameworks, and pre-fundraise or pre-M&A technology due diligence. No ongoing managed services required.
Due Diligence | AI Governance | Architecture
Services Built for Technology Companies
The Technical Depth Your Engineering Team Shouldn't Have to Provide
Specific capabilities built for the compliance requirements, infrastructure complexity, and growth velocity that technology companies deal with.
AI Governance Frameworks
Policies, access controls, and technical guardrails for AI tools in use across engineering, sales, and operations. Internal AI usage that doesn't create compliance exposure for your customers or auditors.
Client Confidentiality Controls
Access management, data loss prevention, and encryption built around ABA Model Rule 1.6 obligations. Privilege protection for attorney-client communications in transit and at rest.
Cloud Security Posture Management
Continuous monitoring and remediation of cloud misconfigurations across AWS, Azure, and GCP. Misconfigured cloud environments are among the most common breach vectors for technology companies.
Developer Endpoints Management
MDM and security tooling configured for engineering workflows: policies built for how developers actually work, not a corporate standard that creates friction and gets bypassed.
Identity & Access Management for Scale
SSO, directory services, and access governance built for teams that grow from 20 to 100 people in 18 months. Access reviews and offboarding that don't rely on tribal knowledge to execute correctly.
Enterprise Vendor Security Reviews
Documentation and evidence preparation for enterprise customers' security questionnaires, SOC 2 inquiries, and due diligence requirements. The package that closes the deal instead of delaying it.
Emerging Priority
Shadow AI Is Already Happening. Most Tech Companies Just Haven't Addressed It.
Technology companies are often the earliest adopters of AI tools internally, which creates a specific governance problem. Shadow AI usage across engineering, sales, and operations; customer data entering large language model pipelines; AI-assisted code with security implications that existing review processes were not designed to catch.
Heroic builds AI governance frameworks that match how your teams actually work: policies, access controls, and technical guardrails that let your team move fast without creating liability or compliance exposure.
"The companies that use AI responsibly in their internal operations are the same ones that will be trusted to use it in their products."
What Heroic Delivers:
AI tool usage policies and acceptable use frameworks
Data classification and access controls for AI environments
Vendor review for AI tools processing customer data
AI readiness documentation for enterprise sales reviews
Switching Providers
Already Have an IT Provider That Isn't Working?
Technology companies often hesitate to switch because the environment is complex and institutional knowledge is hard to transfer. Custom scripts, undocumented configurations, integrations only the current team understands. That complexity is exactly what the Clean Break is designed for.
The Clean Break™
For businesses that want a new IT provider but keep putting it off because the transition feels too disruptive. We handle the hard parts, so you don't have to.
| ν ETF credit up to $1,000 | ν No setup fees | ν After-hours cutover (around active matters) |
| ν 30-day hypercare support | ν Documentation recovery | ν Provider coordination handled by us |
Start with a conversation,
not a contract
From The Blog
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Is Heroic The Right Fit?
Strong signals we're what you're looking for
You're a software, SaaS, or technology-sector company on the West Coast, with 20 to 200 employees
You're approaching or preparing for SOC 2 Type II and need the environment to match the documentation
An enterprise customer or investor has asked about your security posture, and the honest answer is uncertain
You're scaling headcount, and the infrastructure from two years ago is starting to show strain
Your team is actively using AI tools internally, with no formal governance around them yet
You want an IT partner who works at your pace, not a support desk that resolves tickets
Get In Touch
Ready to talk about what IT infrastructure should look like at your stage of growth?
The tech companies that reach out to us have usually just hit a threshold: a compliance requirement, a security incident, or a headcount milestone where the informal approach stopped working. The conversation is worth having.
FAQS
Common Questions from Technology Companies
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Do you work with companies that already have internal IT staff or a DevOps team?
Yes. The Sidekick model is built for this. We handle monitoring, helpdesk, security documentation, and compliance work while your internal team focuses on product infrastructure or strategic priorities. Many tech companies find this more effective than either pure outsourcing or expanding headcount.
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Can you help us prepare for SOC 2 Type II?
Yes. We assess your current control environment, identify the gaps between your documentation and your actual systems, build and implement the controls auditors need to see, and support you through the audit engagement. We don't conduct the audit itself, but we get your environment ready for one. Companies that go into SOC 2 with a well-prepared environment move through the process significantly faster.
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What does AI governance support involve in practice?
It starts with a usage audit: which AI tools your team is actively using, where customer or sensitive data touches those tools, and what policies or controls currently exist. From there we build acceptable use policies, implement technical access controls, review the data handling terms of tools in use, and create the documentation that enterprise customers or investors may ask for. For teams already deep into AI tooling, we work backward from current usage rather than imposing a framework from scratch.
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How does the Clean Break work for a complex technical environment?
We coordinate directly with your outgoing provider, handle documentation recovery for anything that was not formally maintained, and schedule the cutover after hours or on weekends to avoid disrupting your team. We then run a 30-day hypercare period with priority support. If your current contract includes an early termination fee of $1,000 or less, we may credit that amount toward your first three months. The environments that look most daunting from the outside are the ones we have the most experience handling.
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Do you support AWS, GCP, and Azure environments?Yes. We work with AWS, Google Cloud, and Azure environments regularly, as well as Okta, Azure AD, and other identity providers. We're not a development shop, but we understand how engineering infrastructure is built and what internal IT support needs to look like to stay out of the way of product teams.
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What does pre-M&A or pre-fundraise technology due diligence support look like?Acquirers and sophisticated investors increasingly include IT and security in due diligence. We produce the environment documentation, security posture summaries, and control evidence packages that respond to standard technical due diligence questionnaires. We also identify and help remediate gaps before they surface in the process. Engaging us ahead of the diligence timeline is significantly less expensive than addressing findings mid-process.
Let's Talk About What's Next
Whether you're dealing with a compliance deadline, an upcoming enterprise sales motion, or an IT environment that has not kept pace with your headcount, we're ready to help.